Working closely with the CEO and COO, the Head of Accounts plays a central role in the management, development, and growth of Wine Lister’s marketing, communications, and events clients. The role oversees the Account Management team, ensuring high-quality delivery across client accounts, strong strategic alignment, and continued development of client relationships.
Team management and leadership
Oversee the Account Management team, supporting their day-to-day work, priorities and development, ensuring client deadlines are always met
Ensure clear allocation of responsibilities across accounts and projects
Provide guidance, feedback, and training to Account Managers, helping them develop their strategic, organisational, and client-facing skills
Support the team in managing workloads, resolving challenges, and maintaining high standards of creativity and delivery
Senior account management
Lead and oversee a portfolio of international fine wine clients, ensuring excellent service across marketing, communications and events
Act as a senior point of contact for key clients, providing strategic guidance and ensuring activity remains aligned with their objectives
Review and support client plans, campaign calendars, budgets, reporting and deliverables
Ensure client accounts are managed proactively, commercially, creatively, and with a strong understanding of each estate’s identity, USPs, and priorities
Relationship building
Develop relationships with importers, distributors, restaurants, collectors, and other key industry stakeholders
Represent Wine Lister and its clients professionally at tastings, trade fairs, events, and meetings
Lead generation & retention
Carry out client prospection and retention, identifying opportunities to win new business and renew existing accounts
Account management, marketing, communications, events, or brand strategy
Experience managing several clients and projects simultaneously, ideally in an agency or client-facing environment
Experience leading a team, including mentoring, training and reviewing others’ work
Experience managing senior client relationships and acting as a trusted point of contact
Good knowledge of the fine wine market and key international wine regions
Proven ability to generate exciting and memorable campaign concepts
Experience creating high-quality visual assets and proficiency using PowerPoint, Canva, etc.
Native-level English required, bilingual French or Italian preferred
Organised: highly focused, methodical, and rigorous, with precise attention to detail
Problem-solving: able to think on their feet to come up with solutions
Self-starting: able to take initiative, recognise what needs doing, and be motivated to act on it
Team player: strong communication and social skills, working collaboratively in our close-knit team
Creative: strong visual intuition and ability to come up with fresh ideas, transforming concepts into engaging, well-crafted outputs
Passionate: excited to evolve in the wine Industry and to develop knowledge of both the product and its market
Educated to degree level (or equivalent)
Wine knowledge: pre-existing knowledge and passion for wine, particularly fine wines